Suggestions and complaints - Finfactor
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Suggestions and complaints

We hope you accidentally reached this page, because we do our very best every day to offer you a perfect service. If we fail, we lay awake at night. Do you really have a complaint? Please contact your wealth officer regarding this. If this is insufficient, you can send an e-mail to the compliance manager, Natacha Claes, at natacha.claes@finfactor.be. Of course, you may also do this per letter to: FinFactor to the attention of the compliance officer, Leysstraat 11 bus 3.02, 2000 Antwerp.

May we request that you be as concrete and clear as possible with your complaint? This allows us to precisely check what happened in order to formulate a quick, clear, intelligible and sufficient answer within five working days.

Are you not yet satisfied with our response? Then we will take a step back and let the ombudsman intervene. You can reach them at ombudsman@ombudsfin.be, or per letter to Ombudsfin, Belliardstraat 15-17, bus 8, BE-1040 Brussel. You can also make use of the contact form at http://www.ombudsfin.be/nl/particulieren/klacht-indienen/

Please include your question and our answer along with your letter – otherwise the ombudsman cannot open a file.

Of course, we are open to all suggestions, which can be mailed to your relation manager or to info@finfactor.be.